{"id":33,"date":"2025-10-26T10:58:53","date_gmt":"2025-10-26T09:58:53","guid":{"rendered":"https:\/\/lab.byfilling.com\/AT\/?page_id=33"},"modified":"2026-05-05T18:19:46","modified_gmt":"2026-05-05T16:19:46","slug":"assistance","status":"publish","type":"page","link":"https:\/\/lab.byfilling.com\/AT\/assistance\/","title":{"rendered":"Assistance"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h1>Comment pouvons-nous vous aider ?<\/h1>\n<\/div><\/div>\n\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><p>Trouvez rapidement des r\u00e9ponses \u00e0 vos questions ou contactez notre \u00e9quipe support.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_pb_module et_block_module\" href=\"https:\/\/lab.byfilling.com\/AT\/contact\/\">Nous contacter<\/a><\/div>\n\n<ul class=\"et_pb_social_media_follow_0 et_pb_social_media_follow et_pb_bg_layout_light et_pb_text_align_left et_pb_module et_grid_module\">\n<li class=\"et_pb_social_media_follow_network_0 et_pb_social_media_follow_network et_pb_social_icon et_pb_social_network_link et-social-facebook et_pb_module et_flex_module\"><a href=\"https:\/\/www.facebook.com\/arcsenegal\" class=\"icon\" target=\"_self\" title=\"Suivre sur Facebook\" rel=\"noopener\"><span class=\"et_pb_social_media_follow_network_name\">Suivre<\/span><\/a><\/li>\n\n<li class=\"et_pb_social_media_follow_network_1 et_pb_social_media_follow_network et_pb_social_icon et_pb_social_network_link et-social-instagram et_pb_module et_flex_module\"><a href=\"https:\/\/www.instagram.com\/lab.byfilling.com\/AT\/\" class=\"icon\" target=\"_self\" title=\"Suivre sur Instagram\" rel=\"noopener\"><span class=\"et_pb_social_media_follow_network_name\">Suivre<\/span><\/a><\/li>\n\n<li class=\"et_pb_social_media_follow_network_2 et_pb_social_media_follow_network et_pb_social_icon et_pb_social_network_link et-social-linkedin et_pb_module et_flex_module\"><a href=\"https:\/\/www.linkedin.com\/company\/arctelecom\/\" class=\"icon\" target=\"_self\" title=\"Suivre sur LinkedIn\" rel=\"noopener\"><span class=\"et_pb_social_media_follow_network_name\">Suivre<\/span><\/a><\/li>\n\n<li class=\"et_pb_social_media_follow_network_3 et_pb_social_media_follow_network et_pb_social_icon et_pb_social_network_link et-pb-social-fa-icon et-social-whatsapp et_pb_module et_flex_module\"><a href=\"#\" class=\"icon\" target=\"_self\" title=\"Suivre sur Whatsapp\" rel=\"noopener\"><span class=\"et_pb_social_media_follow_network_name\">Suivre<\/span><\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\">\n\n\n<div class=\"et_pb_row_2 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_4 et_pb_column et_block_column et_pb_css_mix_blend_mode_passthrough et_clickable et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_phoneWide et_flex_column_12_24_tabletWide et_flex_column_12_24_widescreen et_flex_column_12_24_ultraWide\">\n<div class=\"et_pb_blurb_3 et_pb_blurb et_pb_bg_layout_light et_pb_text_align_center et_pb_blurb_position_top et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon et_animated et_animated\">u<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><h4 class=\"et_pb_module_header\">FAQ<\/h4><div class=\"et_pb_blurb_description\"><p>R\u00e9ponses aux questions les plus fr\u00e9quentes<\/p>\n<\/div><\/div>\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_4_wrapper\"><a class=\"et_pb_button_4 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module\" href=\"#FAQ\">Acc\u00e9der<\/a><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_5 et_pb_column et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough et_clickable et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_phoneWide et_flex_column_12_24_tabletWide et_flex_column_12_24_widescreen et_flex_column_12_24_ultraWide\">\n<div class=\"et_pb_blurb_4 et_pb_blurb et_pb_bg_layout_light et_pb_text_align_center et_pb_blurb_position_top et_clickable et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon et_animated et_animated\">\uf879<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><h4 class=\"et_pb_module_header\">Contact Technique<\/h4><div class=\"et_pb_blurb_description\"><p>Joignez notre \u00e9quipe support<\/p>\n<\/div><\/div>\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_5_wrapper\"><a class=\"et_pb_button_5 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module\" href=\"https:\/\/lab.byfilling.com\/AT\/contact\/\">Acc\u00e9der<\/a><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_block_section\" id=\"FAQ\">\n<div class=\"et_pb_row_3 et_pb_row et_block_row\">\n<div class=\"et_pb_column_6 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><p>FAQ<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Questions Fr\u00e9quentes<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><p>Trouvez rapidement les r\u00e9ponses \u00e0 vos questions<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_4 et_pb_row et_block_row\">\n<div class=\"et_pb_column_7 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_accordion_0 et_pb_accordion et_pb_module et_block_module\">\n<div class=\"et_pb_accordion_item_0 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h5 class=\"et_pb_toggle_title\">Qui est ARC TELECOM ?<\/h5><div class=\"et_pb_toggle_content\"><p>\u00a0ARC TELECOM est un Fournisseur d'Acc\u00e8s Internet bas\u00e9 au S\u00e9n\u00e9gal, sp\u00e9cialis\u00e9 dans la connectivit\u00e9 professionnelle, les r\u00e9seaux d'entreprise, le cloud et la s\u00e9curit\u00e9 pour les entreprises, institutions et particuliers.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_1 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">Quelle est la mission d'ARC TELECOM ?<\/h5><div class=\"et_pb_toggle_content\"><p>Transformer la vie des gens par les technologies.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_2 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">\u00c0 quels types de clients s'adresse ARC TELECOM ?<\/h5><div class=\"et_pb_toggle_content\"><p>ARC TELECOM s'adresse aux administrations et institutions publiques, grandes entreprises, PME, TPE, particuliers et secteurs sp\u00e9cialis\u00e9s tels que la finance, la sant\u00e9, les mines, l'\u00e9ducation, le retail, l'h\u00f4tellerie et les m\u00e9dias<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_3 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">ARC TELECOM est-il techniquement ind\u00e9pendant ?<\/h5><div class=\"et_pb_toggle_content\"><p>Oui. ARC TELECOM dispose de son propre r\u00e9seau, de ses \u00e9quipements et de ses plateformes techniques. Tous les services sont con\u00e7us, configur\u00e9s et supervis\u00e9s par les \u00e9quipes ARC TELECOM, offrant une vraie alternative aux autres op\u00e9rateurs.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_4 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">Quels services propose ARC TELECOM ?<\/h5><div class=\"et_pb_toggle_content\"><p>ARC TELECOM fournit des acc\u00e8s Internet (fibre, sans fil, satellite), des liaisons d\u00e9di\u00e9es, des solutions de t\u00e9l\u00e9phonie d'entreprise, des services cloud et d'h\u00e9bergement, des solutions de cybers\u00e9curit\u00e9 et des services manag\u00e9s<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_5 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">ARC TELECOM travaille-t-il uniquement \u00e0 Dakar ?<\/h5><div class=\"et_pb_toggle_content\"><p>Non. ARC TELECOM propose une couverture nationale incluant les grandes villes, les zones rurales et les sites isol\u00e9s via des technologies alternatives comme le satellite.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_6 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">ARC TELECOM propose-t-il des solutions de continuit\u00e9 de service ?<\/h5><div class=\"et_pb_toggle_content\"><p>Oui. ARC TELECOM propose des architectures combinant plusieurs technologies d'acc\u00e8s, des m\u00e9canismes de basculement automatique et des solutions de redondance r\u00e9seau<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_7 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">ARC TELECOM accompagne-t-il les projets complexes ?<\/h5><div class=\"et_pb_toggle_content\"><p>Oui. ARC TELECOM intervient sur des projets multi-sites, des d\u00e9ploiements nationaux, des environnements critiques et des besoins sp\u00e9cifiques non standard.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_8 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">Pourquoi choisir ARC TELECOM ?<\/h5><div class=\"et_pb_toggle_content\"><p>ARC TELECOM combine expertise technique locale, agilit\u00e9, flexibilit\u00e9, transparence et capacit\u00e9 \u00e0 g\u00e9rer des environnements critiques.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_9 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">Comment contacter ARC TELECOM ?<\/h5><div class=\"et_pb_toggle_content\"><p>T\u00e9l\u00e9phone : 93 310 65 85 \/ 33 859 65 85 Email : <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:arctelecom@lab.byfilling.com\">arctelecom@lab.byfilling.com<\/a> Site web : <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/lab.byfilling.com\/AT\">www.lab.byfilling.com\/AT<\/a> Ou via le formulaire de contact pour \u00eatre rappel\u00e9 par un expert.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_5 et_pb_row et_block_row\" id=\"call\">\n<div class=\"et_pb_column_8 et_pb_column et_pb_column_4_4 et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Vous ne trouvez pas la r\u00e9ponse ?<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><p>Notre \u00e9quipe est l\u00e0 pour r\u00e9pondre \u00e0 toutes vos questions<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_6_wrapper\"><a class=\"et_pb_button_6 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module\" href=\"https:\/\/lab.byfilling.com\/AT\/contact\/\">Nous contacter<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-33","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/lab.byfilling.com\/AT\/wp-json\/wp\/v2\/pages\/33","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lab.byfilling.com\/AT\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lab.byfilling.com\/AT\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lab.byfilling.com\/AT\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lab.byfilling.com\/AT\/wp-json\/wp\/v2\/comments?post=33"}],"version-history":[{"count":63,"href":"https:\/\/lab.byfilling.com\/AT\/wp-json\/wp\/v2\/pages\/33\/revisions"}],"predecessor-version":[{"id":225203,"href":"https:\/\/lab.byfilling.com\/AT\/wp-json\/wp\/v2\/pages\/33\/revisions\/225203"}],"wp:attachment":[{"href":"https:\/\/lab.byfilling.com\/AT\/wp-json\/wp\/v2\/media?parent=33"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}